Prebet Privacy Policy — How We Protect Your Information
Last updated: 1 January 2026
This policy transparently explains how the prebet platform collects, stores, uses, and protects the personal information of Malaysian users. Please read it carefully before registering an account.
1. Information We Collect
When you register and use the prebet platform, we collect several categories of information to ensure a secure, efficient service that meets your needs.
Account Information
During registration, we collect your full name, phone number, email address (where applicable), and identity verification details such as your national identification number (MyKad), which is required for the withdrawal verification process. This information is used solely to verify your identity and ensure the security of your account.
Device & Browser Information
Our platform automatically records technical information when you access prebet, including device type, operating system, browser type, IP address, and session data. This information is used to detect suspicious activity and ensure a consistent experience across your devices.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we retain information related to the payment method you use — such as your bank account number or eWallet identifier required for transaction processing. We do not store credit card numbers or sensitive payment details directly on our servers.
Platform Usage Data
We also record in-platform activity such as bets placed, games accessed, and interactions with the interface. This data is used for internal analytics to improve the quality of prebet's services.
2. How Your Information Is Used
Prebet only uses collected information for legitimate purposes directly related to the provision of our platform services. The primary purposes for which your data is used are as follows:
- Account Management: Verifying user identity, processing registrations, and maintaining the security of your account.
- Transaction Processing: Facilitating MYR deposits and withdrawals using supported local payment methods.
- Platform Security: Detecting and preventing fraud, unauthorised access, and misuse of the prebet system.
- Service Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience.
- Legal Compliance: To fulfil applicable Malaysian legal obligations relating to financial transaction records and identity verification.
- Service Communications: Sending important notifications related to your account, security, or policy changes that affect you as a user.
Prebet does not use user data for external marketing purposes or sell personal information to advertisers.
3. Cookies & Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device when you visit the prebet platform. They help the platform remember your preferences, keep you logged in, and deliver a smoother experience while you use the platform.
Types of Cookies We Use
- Session Cookie: Required to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookie: Stores your preferred language and display settings to make future visits smoother.
- Security Cookie: Used to detect suspicious access attempts and protect your account from unauthorised use.
- Analytics Cookie: Collecting usage data in aggregate and non-identifiable form for internal platform improvement purposes only.
How to Manage Cookies
You can configure your browser settings to block or delete cookies. However, blocking session cookies may affect the login functionality and your overall experience on the prebet platform. Please refer to your browser settings for more information on managing cookies.
4. Data Storage & Security
Encryption & Protection
All data transmitted between your device and prebet servers is protected by SSL (Secure Socket Layer) encryption — the industry standard for online data security. This ensures that your personal and payment information cannot be intercepted in transit.
Data stored on our servers is also protected by stringent physical and digital security measures, including role-based access controls that ensure only authorised personnel can access user data, and only to the extent required by their duties.
Data Retention Period
Prebet retains active account data for as long as your account remains active. For accounts closed at a user's request, we retain the necessary records for the period required under Malaysian law relating to financial records — typically no longer than seven years — before the data is securely deleted.
Non-identifying analytics data may be retained for a longer period for trend analysis and platform improvement purposes.
5. Sharing Information with Third Parties
Prebet does not sell, rent, or share users' personal information with third parties for marketing purposes. However, there are limited circumstances where data may be shared:
- Payment Processors: Information required to process MYR deposits and withdrawals is shared with authorised local payment service providers (such as banks and eWallet operators) solely for the purpose of completing transactions.
- Legal Requirements: prebet may be required to disclose information to Malaysian authorities if ordered to do so by a court, regulatory body, or relevant law enforcement agency.
- Platform Protection: In cases of suspected fraud or criminal activity, relevant information may be shared with the appropriate authorities following a thorough internal review.
All third-party processors we engage are required to meet data security standards equivalent to or higher than our own, and they are not permitted to use that data for any purpose beyond what has been specified.
6. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a prebet user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data — subject to record retention obligations required under Malaysian law.
- Right to Object: You may object to the processing of your data for specific purposes by contacting our support team.
Changes to This Privacy Policy
Prebet reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, technology, or new legal requirements. The latest version will always be available on this page with a clear update date. Continued use of the platform after any changes are published constitutes your acceptance of the updated version.
How to Contact Us
For any enquiries, requests relating to your personal data, or privacy-related complaints, please contact the prebet support team via:
Email: [email protected]
We aim to respond to all privacy-related enquiries within 5 business days. For general questions about the platform, you can also visit the FAQ us for an immediate response.
This policy applies to all users of the prebet platform in Malaysia and is upheld in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.
Your Data Is Safe With Us
Register your prebet account with confidence — your privacy and the security of your information are our top priority, always.
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